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FAQ for Law Enforcement

Last updated: June 9, 2021

1. Does Bitcoin.com control the Bitcoin network or any other digital assets?

No. Bitcoin.com does not control Bitcoin or any digital asset network. Bitcoin is a decentralized network, which allows its participants to transact value (in the form of Bitcoin) peer-to-peer without the need for a third-party. For more information on Bitcoin, we suggest watching our educational series.

Bitcoin.com is an informative website about Bitcoin and other digital assets. We also provide software in the form of a digital wallet, which allows users to receive, store, and send various digital assets (the “Bitcoin.com Wallet”). Unlike virtual currency exchanges, Bitcoin.com does not act as a financial intermediary or custodian. Bitcoin.com cannot: spend digital assets on a user’s behalf (or against the user’s wishes); freeze or forfeit digital assets on law enforcement’s behalf; or know the contents of its wallet users.

Generally speaking, Bitcoin.com does not know its wallet users’:

  • Explorer pages visited
  • Legal names
  • Mailing addresses (unless used for 2-factor ID)
  • Social security or national ID numbers

2. Can Bitcoin.com access digital assets stored on the Bitcoin.com Wallet?

No. It is impossible for Bitcoin.com to access digital assets stored on the Bitcoin.com Wallet because the wallet is non-custodial. A non-custodial wallet is a type of wallet that allows users to hold and own their private key while having full control of their funds. Keys are held in encrypted storage, which Bitcoin.com cannot access.

3. I have a Bitcoin address or transaction ID. Can Bitcoin.com correlate this information with any personally-identifying user information?

No, Bitcoin.com does not collect or store any personal data from wallet users.

4. I have the name, address, telephone number, or other personally-identifying information of an individual. Can Bitcoin.com correlate this information with other personally identifying information?

No, same answer as above.

5. I have the private key or backup phrase associated with a bitcoin address. What information can Bitcoin.com correlate to these data points?

None. Bitcoin.com does not know private keys or backup phrases associated with any user wallets

6. Can Bitcoin.com freeze or deliver virtual currency from a user’s wallet?

No, Bitcoin.com cannot access a user’s wallet. Bitcoin.com can, however, deliver certain industry-standard log information associated with the wallet including creation date, login time, device ID, operating system, associated email address or telephone numbers (if used for 2-factor ID), together with any encrypted wallet file backed up using Bitcoin.com’s servers.

7. How can I seek information from Bitcoin.com?

Bitcoin.com will comply with any duly issued subpoena served on us through the proper legal channels. If you are issuing your subpoena from a foreign jurisdiction, this may require you to obtain letters rogatory and subsequent approval from our local jurisdiction before service can be made. We do not consent to service of a subpoena by any other method. We will consider whether to respond to all other law enforcement inquiries on a case-by-case basis, and any such response is voluntary and made in our sole discretion. You expressly consent and agree that any and all communications made to Bitcoin.com become the sole property of Bitcoin.com and that Bitcoin.com shall have the right, in its sole discretion, to publish, or disseminate any such communications, regardless of the content of the communications.

8. What if my request involves imminent risk of death or serious bodily harm?

If you are a law enforcement agent requesting information from Bitcoin.com that is likely to prevent death or serious bodily harm, you may contact us on an expedited basis. Together with the appropriate documents listed above, send an email to support@bitcoin.com with "IMMINENT RISK" in the subject line. In the body of the email, include a brief attestation describing the imminent risk, and Bitcoin.com will endeavor to respond on an expedited basis. We expressly reserve all rights in considering whether or not to respond, which is on a voluntary basis and at our sole discretion, except in instances where we have been served a duly issued subpoena that has been issued through the proper legal channels.

Disclaimer:

The information and data supplied in response to requests will be collected and provided to the fullest and most accurate possible extent. However, nothing in such information and data can be ensured to contain no errors, mistakes, misrepresentations or failures etc. Such errors, mistakes, misrepresentations or failures etc. can be the result of human agency, program or process imperfections. THEREFORE, NEITHER BITCOIN.COM NOR ANY OF OUR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR OUTSOURCED ADVISORS MAKES ANY REPRESENTATION, WARRANTY OR GUARANTEE WHATSOEVER WITH RESPECT TO THE INFORMATION AND DATA AND, IN PARTICULAR, AS TO THE ACCURACY OR COMPLETENESS OF THE INFORMATION AND DATA.

Nothing in this section shall be deemed or construed as non-willingness to provide the requested information and data.

1. Does Bitcoin.com control the Bitcoin network or any other digital assets?2. Can Bitcoin.com access digital assets stored on the Bitcoin.com Wallet?3. I have a Bitcoin address or transaction ID. Can Bitcoin.com correlate this information with any personally-identifying user information?4. I have the name, address, telephone number, or other personally-identifying information of an individual. Can Bitcoin.com correlate this information with other personally identifying information?5. I have the private key or backup phrase associated with a bitcoin address. What information can Bitcoin.com correlate to these data points?6. Can Bitcoin.com freeze or deliver virtual currency from a user’s wallet?7. How can I seek information from Bitcoin.com?8. What if my request involves imminent risk of death or serious bodily harm?