Termination of partnership with CoinFLEX

On June 24th, 2022, CoinFLEX- a business partner of Bitcoin.com providing exchange-related services- announced that they had decided to halt user withdrawals from their exchange. Their full announcement can be found here: https://coinflex.com/blog/coinflex-update-on-withdrawals/.

Despite our partnership, CoinFLEX’s actions in this matter were taken unilaterally and wholly independent of Bitcoin.com. Bitcoin.com management had no involvement in their decision to halt user withdrawals nor input on subsequent announcements from CoinFLEX.

Unfortunately, a small number of Bitcoin.com users with accounts on the exchange operated by CoinFLEX are also affected by CoinFLEX’s decision to halt withdrawals. This means they currently cannot withdraw any crypto assets.

Since CoinFLEX’s withdrawal freeze, Bitcoin.com has taken several measures to protect our customers, including immediately disabling new deposits and making multiple formal requests to CoinFLEX for assurances that withdrawals would be resumed and that they were capable of fulfilling their obligations to exchange users and to our partnership. To date, we have not received a response to these repeated requests.

Unfortunately, we no longer believe that CoinFLEX is capable of providing exchange services to Bitcoin.com customers and we have made the decision to end our relationship with CoinFLEX.

Exchange accounts are no longer accessible from this domain. To access your account, please log in at www.coinflex.com using your exchange login credentials.

Bitcoin.com will do everything in our power to ensure that CoinFLEX re-enables withdrawals and makes all exchange customers whole. We will provide further updates in this regard as more information becomes available. We are committed to helping our customers reclaim their funds from CoinFLEX.

Please note that no other Bitcoin.com products are affected. Funds held in the Bitcoin.com app are self-custodial and always safe from third-party actions.

If you have any questions or concerns, don’t hesitate to reach out to us. We are here to help.

Sincerely,

The Bitcoin.com Team